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Thread: Gallery freezing!

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    Junior Member shudd1967's Avatar
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    Gallery freezing!

    New S4, only had it a few days, took some pictures last night and some video but when I go into the Gallery the whole thing just freezes and I have to keep clicking the home button at the bottom, eventually I get a message saying that the gallery is not responding do I want to exit. Cannot view any of my pics, videos including the ones i had already bluetoothed over from my old phone. Any solutions?

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    Member Caesars's Avatar
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    Are you using a sd card?

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    Super Moderator Leeshor's Avatar
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    Welcome to the forum

    Go to settings - more - app mgr - all and find the Gallery app. Cl;ear the cache and data and restart the phone.
    UltraDroid and Rosalie like this.
    SGS3 SGH-i747 / SGS4 (32GB) SGH-i337 on AT&T - and LG Optimus G Pro

    Printing and file transfer tips
    WiFi connection tips. (modified 7/26/13)
    Current Adobe Flash Player for the S4 - direct download 11.1.115.81 2/10/14

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    Junior Member Driano's Avatar
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    Hi there,
    Did anything work for you as I have had the same issues with both of our S4 phones. Reformatted SD cards & phones and still freezes & crashes??? Does anyone have any other solution other than returning the phone?

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    Super Moderator Leeshor's Avatar
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    Quote Originally Posted by Driano View Post
    Hi there,
    Did anything work for you as I have had the same issues with both of our S4 phones. Reformatted SD cards & phones and still freezes & crashes??? Does anyone have any other solution other than returning the phone?
    Welcome to the forum

    I'm guessing you are referring to the Gallery freezing/crashing and also I assume you cleared the data and cache. You may also want to run this app
    Clean Master
    SGS3 SGH-i747 / SGS4 (32GB) SGH-i337 on AT&T - and LG Optimus G Pro

    Printing and file transfer tips
    WiFi connection tips. (modified 7/26/13)
    Current Adobe Flash Player for the S4 - direct download 11.1.115.81 2/10/14

  7. #6
    Junior Member shudd1967's Avatar
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    Thanks for that, will give it a try and let you know what happens.




    Quote Originally Posted by shudd1967 View Post
    New S4, only had it a few days, took some pictures last night and some video but when I go into the Gallery the whole thing just freezes and I have to keep clicking the home button at the bottom, eventually I get a message saying that the gallery is not responding do I want to exit. Cannot view any of my pics, videos including the ones i had already bluetoothed over from my old phone. Any solutions?

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    Member gnjuss's Avatar
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    I had the same problem until I formatted the SD card. Total wipe. Nothing left.
    Then opened the Camera, and set the storage to SD card. Never had a problem since.

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    Junior Member alinaa_lif's Avatar
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    Angry galaxy s4 crashing gallery

    Quote Originally Posted by gnjuss View Post
    I had the same problem until I formatted the SD card. Total wipe. Nothing left.
    Then opened the Camera, and set the storage to SD card. Never had a problem since.
    How did you format your sd card? this is my second phone and the gallery still freezes and crashes

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    Junior Member neyney01's Avatar
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    hey I am having this same problem, I've cleared the caches but have not cleared the data for fear of losing my pictures....will that happen if I do clear data? I have also added the clean master app as well and still having the gallery freeze.

    Thanks
    NeyNey01

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    Super Moderator Leeshor's Avatar
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    Quote Originally Posted by neyney01 View Post
    hey I am having this same problem, I've cleared the caches but have not cleared the data for fear of losing my pictures....will that happen if I do clear data? I have also added the clean master app as well and still having the gallery freeze.

    Thanks
    NeyNey01
    Welcome to the forum

    The first thing you need to know is that what you see in the Gallery is only cache and the original files it found and indexed are not really in the Gallery at all. So. clearing the data will not cause you to suffer any loss of the actual data. Gallery will regenerate the thumbnails.
    SGS3 SGH-i747 / SGS4 (32GB) SGH-i337 on AT&T - and LG Optimus G Pro

    Printing and file transfer tips
    WiFi connection tips. (modified 7/26/13)
    Current Adobe Flash Player for the S4 - direct download 11.1.115.81 2/10/14

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