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  1. #1
    Member TheUnknownElement's Avatar
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    Problem dowloading apps from app store

    When I try to download an app directly from my phone from the app store I find the app I want, click install, accept the app permissions and it try to download the app, but after a few minutes I either get one of the following messages: "Error: Error retrieving information from server" or "Error: "App name" could not be downloaded, due ro an error (927)." I have tried restarting my phone and still have the same problem help!

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  3. #2
    Super Moderator Danvee's Avatar
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    Do you mean the Amazon AppStore, or the Google PlayStore?

    Either way, try settings/apps/all/(whichever app store) - force stop - clear cache, reboot and try again.
    If not, repeat, but also clear data.

  4. #3
    Junior Member jrdngrvs's Avatar
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    This sounds really similar to the Error 491 I just fixed on my S4. In my situation, I couldn't update already downloaded apps OR download new ones via the Play Store. Not only that, the cache and data-clearing and account-detaching only worked for a day or two, then back to errors. Turns out I had outdated software but my phone wasn't reporting it. A quick call to Samsung's help line and a URL to get the most current software (go to http://support.verizonwireless.com/d...e/galaxys4.pdf on your device), then a reboot, and open the floodgates--all my stuff's getting updated. I'll check in if this turns out not to be a fix, but so far so good.

    Hope this helps somebody!

    *Sorry forgot to mention, my carrier is [obviously] Verizon*
    Last edited by jrdngrvs; 10-30-2013 at 07:59 PM.

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