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Thread: Mobile internet not working (WIFI is working fine)

  1. #1
    Junior Member Tjulani's Avatar
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    Mobile internet not working (WIFI is working fine)

    Hi,
    Just got my new S4, and haven't been able to find the solution for this problem.

    Sadly it's not able to connect to internet except for WIFI. I should get 4g and I live in a zone that should have excellent reception. Phone and text works fine. But the internet signal simple doesn't show (it only shows the 5 bars) - it hasn't been connected at all.

    Tried:
    Resetting APN
    Manually setting up APN (with help from the provider)
    Disabling LTE
    Soft and hard reset
    - no luck obviously

    I'm hesitant of trying to return the phone, as they have a bit of a bad reputation for slow "service", so would be wonderful to fix problem "myself". I really hope someone can help, or help me find out where to look! Thank you in advance.
    Cheers

  2.  

  3. #2
    Senior Member Leeshor's Avatar
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    Welcome to the forum

    Had you by any chance installed any apps that were related to using the phone as a WiFi hotspot or for tethering? Does mail work?
    Tjulani likes this.
    Samsung Galaxy S 10.5 - SGH-i337 on AT&T - and LG G4

    Printing and file transfer tips
    WiFi connection tips. (modified 7/26/13)
    Current versions of Android don't support Flash player, try Puffin or Flashfox as an alternative browser.

  4. #3
    Senior Member Beer Goggles's Avatar
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    Is Mobile data turned on?
    Leeshor and Tjulani like this.
    Galaxy Note 4, White, AT&T, 128 GB SD

  5. #4
    Senior Member Leeshor's Avatar
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    ^^^^^^^^ That too.
    Samsung Galaxy S 10.5 - SGH-i337 on AT&T - and LG G4

    Printing and file transfer tips
    WiFi connection tips. (modified 7/26/13)
    Current versions of Android don't support Flash player, try Puffin or Flashfox as an alternative browser.

  6. #5
    Junior Member Tjulani's Avatar
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    Thank you

    "Had you by any chance installed any apps that were related to using the phone as a WiFi hotspot or for tethering? Does mail work?"
    No apps with WiFi hotspot/tethering. Mail works but only if connected to WiFi - same as browser.

    Yes mobile data is turned on

  7. #6
    Super Moderator Danvee's Avatar
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    So, even after a complete factory reset, if you add NO apps at all to the factory complement, the problem will still exist?

  8. #7
    Junior Member Tjulani's Avatar
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    Indeed :\

  9. #8
    Senior Member Leeshor's Avatar
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    Most carriers say you need a minimum data plan with a smartphone. Are you you certain you have one? (I know that's not likely but thought it was worth a shot). I would call the carrier or take it to a carrier's store and point that out.
    Samsung Galaxy S 10.5 - SGH-i337 on AT&T - and LG G4

    Printing and file transfer tips
    WiFi connection tips. (modified 7/26/13)
    Current versions of Android don't support Flash player, try Puffin or Flashfox as an alternative browser.

  10. #9
    Junior Member Tjulani's Avatar
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    Yes, I've been using my old phone whenever leaving the house, so I won't be without internet. It's bought without a subscription, so I guess I only obtion I can see is to go back to the store..

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