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  1. #1
    Junior Member tunc's Avatar
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    Kies does not recognize S4 !!!

    I purchased Galaxy S4 SGH-I337 yesterday from AT&T. To sync it with my Outlook, I installed Kies. When I connect the phone windows gives the following error messages:
    Bluetooth Peripheral Device...........No driver found
    USB Composite Device................. Ready to use
    Samsung-SGH-I337......................Ready to use
    CDC Serial ..................................No driver found
    SAMSUNG_Android......................No driver found

    Kies continuously tries connecting while displaying the message "Connecting" but never gets connected.
    When I disconnect the phone and use the connection trouble shooter, it reinstalls the device derivers but the same problem happens again.

    I tried to install the
    Device(Install),USB Driver (Software) (ver.v1.5.14.0) on the webpage
    Support - AT&T Cell Phones SGH-I337 | Samsung Cell Phones


    but Windows did not install it since I its Bluetooth service is incompatible with the current version of the windows.

    I use Windows 7 Enterprise, 64-Bit with service pack 1 and all updates are installed.
    Thanks,
    Last edited by tunc; 06-02-2013 at 02:55 PM.

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  3. #2
    Super Moderator Jetmech's Avatar
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    Try disabling your firewall and/or antiviruses

  4. #3
    Super Moderator Jetmech's Avatar
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    Also try downloading the latest Samsung drivers http://www.samsung.com/us/support/ow...SGH-I337ZKAATT

  5. #4
    Junior Member tunc's Avatar
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    Quote Originally Posted by Jetmech View Post
    Also try downloading the latest Samsung drivers Support - AT&T Cell Phones SGH-I337 | Samsung Cell Phones
    Thank you for the suggestions.

    I tried installing and running Kies with firewall and virus programs turned off, several times. Did not solve the problem.

    Also, as explain in my original post, I tried to install the USB driver fro Samsung website (the very same link you suggested). Windows did not install it with the following error report :

    Compatibility issue between a Bluetooth service and Windows
    A service associated with a Bluetooth enabled device isn't compatible with this version of Windows. This service might not be required for this device to work properly.
    If your Bluetooth enabled device is working properly, you can ignore this error. Other Bluetooth connections, and your devices, will continue to work properly.
    If your device is not working properly, or if you believe this service is necessary, contact your device manufacturer.

  6. #5
    Super Moderator Leeshor's Avatar
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    Considering the computer's OS is this a corporate network? Do you in fact have any other external devices connected or that have been connected to your PC , maybe even a BT headset?
    SGS3 SGH-i747 / SGS4 (32GB) SGH-i337 on AT&T - and LG Optimus G Pro

    Printing and file transfer tips
    WiFi connection tips. (modified 7/26/13)
    Current Adobe Flash Player for the S4 - direct download 11.1.115.81 2/10/14

  7. #6
    Junior Member mohamad2632003's Avatar
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    fix kies dosn't recognize galaxy s4

    to make kies recognize your galaxy s4 go to dial pad *#0808#
    choose (AP)
    under that choose (MTP+ADB)
    REBOOT
    Then connect to kies

  8. #7
    Rob
    Rob is offline
    Junior Member Rob's Avatar
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    Outlook Sync

    Quote Originally Posted by mohamad2632003 View Post
    to make kies recognize your galaxy s4 go to dial pad *#0808#
    choose (AP)
    under that choose (MTP+ADB)
    REBOOT
    Then connect to kies
    Could you please be a little more explicit in your fix. What do I do after I enter *#0808# on my keypad. When I do that and call the number Verizon tells me that is no a valid number. Is the dial pad the same as the key pad? Thx

  9. #8
    Senior Member lucianus_luciferus's Avatar
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    it should not find any bluetooth device when you connect via usb cable... unless you are trying to connect via bluetooth
    so i assume you are using a laptop and that the laptop is bluetooth enabled.
    if so try disabling the bluetooth on the laptop and on the phone and try again using the usb cable
    oh and i think you need kies version 3
    S4 I9505 16GB Black Stock Rooted 4.4.2 + 16GB SDcard

  10. #9
    Super Moderator Leeshor's Avatar
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    Quote Originally Posted by Rob View Post
    Could you please be a little more explicit in your fix. What do I do after I enter *#0808# on my keypad. When I do that and call the number Verizon tells me that is no a valid number. Is the dial pad the same as the key pad? Thx
    Yes, they are the same. If you used that code it should go directly into the settings, don't do anything else. It may take a second or 2. You are NOT calling a number!
    SGS3 SGH-i747 / SGS4 (32GB) SGH-i337 on AT&T - and LG Optimus G Pro

    Printing and file transfer tips
    WiFi connection tips. (modified 7/26/13)
    Current Adobe Flash Player for the S4 - direct download 11.1.115.81 2/10/14

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