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Thread: Black Screen

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    Junior Member morrofe's Avatar
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    Black Screen

    So I got a new Galaxy s4 and everything was fine until now. I got a black screen... Apperently the phone is working fine, just that the screen isn't turning on. How can I fix it?

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    Super Moderator Danvee's Avatar
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    Since it's a new device and you didn't say that you'd done anything to cause it, it should go back to the store, carrier, whatever ASAP for repair or replacement.
    I wouldn't suggest messing about with it...

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    Junior Member STARBAJA's Avatar
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    Thumbs up Galaxy S4 Black Screen, partial solution

    Quote Originally Posted by morrofe View Post
    So I got a new Galaxy s4 and everything was fine until now. I got a black screen... Apperently the phone is working fine, just that the screen isn't turning on. How can I fix it?
    Hi Mine too. Put your phone closer (like 3 Inch) facing up and directly to the top light sensors, in any light source, some lamp like desk lamp will help, In a less than a minute the screen phone will turn on BUT very bright. due the sensors receive like day light and increases the brightness on the phone.

    Quickly drag down the screen and will show the Brightness control or either go to settings to select brightness and disable the box for auto brightness.

    Increase the brightness manually, it only will be on extremely brighter or darker. not the as used.

    This fix is temporary I'm still looking for another better solution, by the time.

    Samsung help chat, they said don't know about the problem. I don't think so. but call the to force the team put the hands on work.
    Register your phone at Samsung US | TVs ? Tablets ? Smartphones ? Cameras ? Laptops ? Refrigerators to rating the phone as a bad device. It really will help.

    Starbaja

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