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Thread: Verizon Galaxy S4 Optical Reader Missing!

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    Junior Member nitya991's Avatar
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    Verizon Galaxy S4 Optical Reader Missing!

    Hi everyone,

    I just received my VZW Galaxy S4 (White), and the Optical Reader app is simply missing! I have been speaking to Verizon and Samsung back and forth and no one knows what's going on! Can any of you VZW customers please confirm if you have the Optical reader app on your phone? Is anyone else facing this issue?

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    Junior Member eastburnz's Avatar
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    [QUOTE=nitya991;10699]

    I just received my VZW Galaxy S4 (White)



    My entire phone is missing! Haha mine's supposed to arrive tomorrow. But as far as I know that phone is supposed to have that app pre installed. Sounds like something went awry when the apps were being loaded onto the phone.


    Good luck with the customer service juggling act
    macuser likes this.

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    Super Moderator macuser's Avatar
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    if you literally just got your phone and you didnt invest too much time customizing it, i would recommend a complete factory reset before you deal w customer service.

    edit: this isnt specifically about the s4, its more about mass production. if a company mass produces 10 million units of anything, you'll end up with some units that slip through the cracks of quality control. regarding electronics, a complete factory reset should be the first thing you do to make sure the software is installed correctly.
    Last edited by macuser; 05-21-2013 at 07:33 PM.
    cr6 likes this.

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    Senior Member loociddreemr's Avatar
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    I agree. That's the first thing tech support should recommend.

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    Junior Member nitya991's Avatar
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    Thanks for your suggestions. I tried a factory reset but the app is still missing. . I guess I will go exchange it for a new device.

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    Junior Member Molvolo's Avatar
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    I just got my S4 (White and for Verizon) and the optical reader app is missing for me too so you are not alone in this issue.

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    Member mrbob2's Avatar
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    i dont know if this is any help but im from the uk and i bought my s4 from a 3 (Three) store and it came with 3 logo on bootup and a 3 app i could not delete.

    I didnt want a network operator to dictate when i get updates etc so i restored my s4 with a stock 4.2.2 rom. If i ever have issues with my phone i just re install the three rom before i take it back.

    Could you install a stock rom for your phone? that would surely include all the standard apps you want and get rid of the network apps you dont

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    Junior Member dcastigl's Avatar
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    I'm in the same boat as you and just worked with the chat, FaceBook and called Samsung and all 3 (once I told them what this app was) say it's Verizon.
    I then called Verizon and those dummies say "well it's not on the S3!!!" No kidding.... Then they proceeded to say it's not an App on the S4 only on the Windows phone!
    I'm sure this complaint is going to grow since the phone was just released to Verizon yesterday.
    Now let's hope someone figures it out. Samsung support on FaceBook told me to go to the Google Play store and find another APP. That was good advise. Shame the idiot didn't realize this is something only the S4 has.

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    Member buddyfunlove's Avatar
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    If I ever knew to look for it I would be outraged! Lol.
    I cut corners till I break it.
    Devices I have hacked, modded and owned: Original Droid / DX / Fascinate / Charge / TBolt / Razr / Gnex / GS3 / Xoom / Kindle Fire / iPhone 4s / iPhone 5 / GS4

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    Member chris's Avatar
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    Noob here, where is the optical reader

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